Frequently asked questions
Feedback & complaints
Registry Office locations
Service NSW Centre Locator
Report a lost or stolen certificate
Service NSW Call Centre Hours: Monday to Friday 7am to 7pm (AEST).
National Relay Service: 1300 555 727 (hearing or speech impaired)
To enable us to answer your query as promptly and accurately as possible, please include your full name, address and a contact number.
General enquiries for information or to check on the progress of your application (current response time is within 10 working days):
Ask our staff if you are having difficulties with your Registry family history searches (current response time is within 10 working days):
If you are dissatisfied with the standard of any aspect of our product or service e.g. cost/delivery issues; accessibility; website/call centre (we aim to respond within 5 working days):
submit your feedback here
Enquiries in your professional role as a journalist for newspaper, radio, television and media (we aim to respond ASAP): media enquiries
NSW Registry of Births Deaths & MarriagesGPO Box 30SYDNEY NSW 2001
DX 6 Sydney