Access to information

On this page:

    The Government Information (Public Access) Act 2009, commonly referred to as GIPAA, requires the Registry to publish 'open access information' on their websites unless there is an overriding public interest against disclosing this information. Open access information includes policies and documents created by the Business Centre that are tabled in Parliament.


    Listed below are the Registry's policies and tabled documents:

    Documents tabled in Parliament

    The Registry currently has no documents tabled in Parliament. 

    Customer satisfaction

    We are committed to understanding your needs and expectations.

    We value your feedback and encourage all customers to let us know what you think of our products and services. To submit your suggestions see Feedback and complaints 

    Accessing the Department’s information

    For information on how to apply for departmental release of information under the Government Information (Public Access) Act 2009, please refer to the NSW Customer Service Department

    The type of information available through GIPAA includes documents that are not available by application to the Registry. Documents excluded include applications for certificates and original registration forms. 

    How to apply

    You can apply to the GIPPA Officer by submitting feedback:

    Consultation and referral to the Office of the General Counsel may be required. Applications received by the Registry will be acknowledged within 5 working days.

    Are there any restrictions?

    The following restrictions apply for information through GIPPA:

    • Confidentiality and privacy rules apply to most records.
    • Fees apply for most applications.
    • If the information is available by application, such as an original registration form, you cannot apply through GIPPA.

    Your right to information

    For more information about your right to information and ways to access NSW government information visit The Information and Privacy Commission of NSW.

    Your right to privacy

    The Privacy and Personal Information Protection Act 1998 (PPIP Act) outlines a set of privacy standards that regulate the way NSW public sector agencies deal with personal information. The PPIP Act also sets out legal obligations that describe what a NSW government agency must do when it collects, stores, uses, and discloses your personal information.

    Under the PPIP Act you have a number of rights, including the following:

    • You must be told why your personal information is being collected and whether it can be given to anyone else.
    • You must be told if the supply of information is required by law or is voluntary.
    • You must be told of any right of access to your personal information and how to have it corrected.
    • Your personal information must be stored securely and protected from unauthorised access or misuse.
    Download the policy Your Right to Privacy - PDF.