Contact Us


Within Australia: Phone: 13 77 88

Service NSW Call Centre Hours: Monday to Friday 7am to 7pm (AEST).

  • Regardless of where you are calling from in Australia, you will only be charged a local call.

National Relay Service: 1300 555 727 (hearing or speech impaired)

Outside Australia: Phone: +61 2 8894 1555

  • Call charges apply 


So we can assist you effectively, please include your full name, address and a contact number.

General enquiries

Follow up on your online application

  • Please include: your 'Online Reference Number' (ORN); contact email used to create the application; phone number; and a brief description of your issue (response time is within 10 working days)

Family History enquiries

Complaints, Suggestions, Compliments

  • If you are dissatisfied with the standard of any aspect of our product or service e.g. cost/delivery issues; accessibility; website/call centre (we aim to respond within 5 working days): submit your feedback here

Media enquiries

  • Enquiries in your professional role as a journalist for newspaper, radio, television and media (we aim to respond ASAP): media enquiries

Postal address

Address all postage to:

NSW Registry of Births Deaths & Marriages
GPO Box 30

DX 6 Sydney