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We are here to help. You can contact us by phone, email or by post.
Service NSW Call Centre Call 13 77 88 Opening hours: Monday to Friday 7am to 7pm (AEST)
Please note, regardless of where you are calling from in Australia, you will only be charged a local call.
+61 2 8894 1555
If you are Deaf, hard of hearing or have a speech impairment you can contact us through the National Relay Service. Ask for NSW Registry of Births Deaths & Marriages on
13 77 88.
133 677Speak and Listen:
1300 555 727
To enable us to answer your query as promptly and accurately as possible, please include your full name, address and a contact number.
General enquiries for information or to check on the progress of your application made on a paper form (current response time is within 10 working days):
If you have any issues or enquiries with an application made online and need to follow up on your application, email firstname.lastname@example.org along with the following details:
Ask our staff if you are having difficulties with your Registry family history searches (current response time is within 10 working days):
For enquiries in your professional role as a journalist for newspaper, radio, television and media (we aim to respond ASAP):
If you have lost or had a certificate stolen:
Please address all post to:
NSW Registry of Births Deaths & Marriages GPO Box 30 SYDNEY NSW 2001
DX 6 Sydney