​Contact us 

On this page:

    We are here to help. You can contact us by phone, email or by post.

    Call us

    Within Australia

    Service NSW Call Centre 
    Call 13 77 88 

    Opening hours: Monday to Friday 7am to 7pm (AEST)

    Please note, regardless of where you are calling from in Australia, you will only be charged a local call. 

    Outside of Australia

    Call +61 2 8894 1555

    National Relay Service

    If you are deaf, hard of hearing or have a speech impairment you can contact us through the National Relay Service. Ask for NSW Registry of Births Deaths & Marriages on 13 77 88.

    TTY/Voice call: 133 677
    Speak and Listen: 1300 555 727 

    Email us

    To enable us to answer your query as promptly and accurately as possible, please include your full name, address and a contact number.

    General enquiries

    General enquiries for information or to check on the progress of your application (current response time is within 10 working days), email the following details:

    • Online Reference Number (ORN) of your application
    • Contact email address (the email address used to log in or create the application)
    • Contact phone number
    • A brief description of your issue (response time is within 10 working days)

    Email: BDM-webmail@customerservice.nsw.gov.au

    Family History enquiries

    Ask our staff if you are having difficulties with your Registry family history searches (current response time is within 10 working days):

    Email: BDM-familyhistory@customerservice.nsw.gov.au

    Media enquiries

    For enquiries in your professional role as a journalist for newspaper, radio, television and media (we aim to respond ASAP):

    Email: BDM-media@customerservice.nsw.gov.au

    Report a lost or stolen certificate

    If you are concerned about your identity due to a lost or stolen certificate then please read what to do at safeguard your identity

    Apply for a certificate online

    Find out how to apply for a certificate online


    Please address all post to:

    NSW Registry of Births Deaths & Marriages
    GPO Box 30
    SYDNEY NSW 2001