​Contact us 

On this page:

    We are here to help. You can contact us by phone, email or by post.

    Call us

    Within Australia

    Service NSW Call Centre 
    Call 13 77 88 

    Opening hours: Monday to Friday 7am to 7pm (AEST)

    Please note, regardless of where you are calling from in Australia, you will only be charged a local call. 

    Outside of Australia

    Call +61 2 8894 1555

    National Relay Service

    If you are Deaf, hard of hearing or have a speech impairment you can contact us through the National Relay Service. Ask for NSW Registry of Births Deaths & Marriages on 13 77 88.

    TTY/Voice call: 133 677
    Speak and Listen: 1300 555 727 

    Email us

    To enable us to answer your query as promptly and accurately as possible, please include your full name, address and a contact number.

    General enquiries

    General enquiries for information or to check on the progress of your application (current response time is within 10 working days), email bdm-webmail@justice.nsw.gov.au along with the following details:

    • Online Reference Number (ORN) of your application
    • Contact email address (the email address used to log in or create the application)
    • Contact phone number
    • A brief description of your issue (response time is within 10 working days)

    Family History enquiries

    Ask our staff if you are having difficulties with your Registry family history searches (current response time is within 10 working days):

    Email: bdm-familyhistory@justice.nsw.gov.au

    Media enquiries

    For enquiries in your professional role as a journalist for newspaper, radio, television and media (we aim to respond ASAP):

    Email: bdm-media@justice.nsw.gov.au

    Report a lost or stolen certificate

    If you are concerned about your identity due to a lost or stolen certificate.:

    Email: bdm_identitysecurity@justice.nsw.gov.au


    Please address all post to:

    NSW Registry of Births Deaths & Marriages
    GPO Box 30
    SYDNEY NSW 2001

    DX 6 Sydney