About us

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    Who we are

    We were formed in 1856 to establish and maintain registers necessary for the purposes of accurately recording Births, Deaths and Marriages in our State (today, via the Births Deaths and Marriages Registration Act 1995 and the Relationships Register Act 2010). We are an agency within the NSW Department of Customer Service

    Our role

    To register life events in New South Wales accurately and securely for all time, ensuring their integrity and confidentiality. This includes the registration of births, deaths and marriages and official changes of name and sex.

    We meet the varied and valid needs of our customers by providing a range of certificates, products and information services that help establish a range of legal entitlements.

    We also provide data for planning and research to the Australian Institute of Health and Welfare (AIHW) and the Australian Bureau of Statistics (ABS).

    Our purpose

    The Registry touches the lives of customers who have experienced a life event in NSW. We are proud to deliver these essential public services and of our work in protecting the integrity of the registers, and security of the personal data we hold in delivering these essential public services. Supporting law enforcement, we are a trusted service.

    Our values

    Integrity

    • Consider people equally without prejudice or favour.
    • Act professionally with honesty, consistency and impartially.
    • Take responsibility for situations, showing leadership and courage.
    • Place the public interest over personal interest.

    Trust

    • Appreciate difference and welcome learning from others.
    • Building relationships based on mutual respect.
    • Uphold the law, institutions of government and democratic principles.
    • Communicate intentions clearly and invite teamwork and collaboration.
    • Provide apolitical and non-partisan advice.

    Service

    • Provide services fairly with a focus on customer needs.
    • Be flexible, innovative and reliable in service delivery.
    • Engage with the not-for-profit and business sectors to develop and implement service solutions.
    • Focus on quality while maximising service delivery.

    Accountability

    • Recruit and promote employees on merit.
    • Take responsibility for decisions and actions.
    • Provide transparency to enable public scrutiny.
    • Observe standards for safety.
    • Be fiscally responsible and focus on efficient, effective and prudent use of resources.

    Services we provide

    • Birth, death, marriage and relationship registrations.
    • Issue of standard and commemorative birth and marriage certificates.
    • Issue of death certificates.
    • Issue of single status certificates.
    • Relationship registration and certificates.
    • Change of name registration and certificates.
    • Civil marriage ceremonies.
    • Family history research.

    Contacting us

    We're here to make it easier for you to access Registry services and products. 

    Our staff are ready to assist people living with disabilities. Please contact us if you have any enquiries.

    If you would like to speak to a staff member in your chosen language, or connect with interpreter services see Translating and interpreting services