Our customers are entitled to expect that the NSW Registry of Births Deaths & Marriages ('the Registry') will treat any information provided to it by a customer within the terms of relevant privacy responsibilities. These responsibilities include Privacy Act 1988, Privacy and Personal Information Protection Act 1988 (NSW) and the NSW Attorney General's Department Privacy Management Plan. This privacy statement applies to all pages on the Registry's website, unless otherwise indicated.

Does the Registry website use cookies?
No. The website does not use cookies.

What information do we collect?
Each time you look at a page on the Registry's website our computers will collect specific information in order to examine usage trends.

The information collected includes:

• The IP (Internet Protocol) address of the machine which has accessed it
• Your server address
• Your top level domain name (for example .com, .gov, .au, .uk etc)
• The date and time of visit to the site
• The pages accessed on the Registry's website
• Documents downloaded from the Registry's website
• The previous site visited
• The operating system used
• The type of browser used
  

What will we do with the information?
To improve the services provided by the Registry, we will extract and publish aggregated information about usage patterns from these records.

What won't we do with the information?
The Registry will not disclose or publish information which identifies individuals, individual machines, or potentially identifies sub-groupings of addresses, without consent.

What exceptions are there to this rule?
The Registry will gather more extensive information than stated above in the following circumstances:

• Unauthorised attempts to access files which are not published Registry website pages;
• Unauthorised tampering or interference with files published on the Registry's website;
• Unauthorised attempts to index the contents of the Registry's website by other websites;
• Attempts to intercept messages of other Registry customers;
• Communications which are defamatory, abusive, vilify individuals or groups or which give rise to a suspicion that an offence is being committed in relation to our web services;
• Attempts to otherwise compromise the security of the web server, breach the laws of the State of New South Wales or Commonwealth of Australia, or interfere with the enjoyment of the Registry website by other customers.

The Registry reserves the right to make disclosures to relevant authorities where the use of the website raises a suspicion that an offence is being, or has been, committed in relation to our web services.

In the unlikely event of an investigation, the Registry will provide access to data to any law enforcement agency that may exercise a warrant to inspect our logs.

Who has access to information within the Registry?
The Registry is an Internet Service Provider and captures this information on its own computers. Access to the raw data is restricted to a limited number of officers for the purpose of analysis and to report on the success of the Registry in meeting communication and access objectives.

Is the raw data stored in a secure way?
Yes. The raw data is stored in a secure format and held by the Registry for archival purposes.

Use of information collected
We will only record your email address if you send us a message. Your email address will only be used for the purpose for which you have provided it and it will not be added to a mailing list or used for any other purpose without your consent.

Customers should be aware that there are inherent risks transmitting information across the Internet. If you provide feedback via the online Customer Feedback Form the Registry will make reasonable attempts to secure the data. If information is submitted by email we do not warrant or guarantee that the information is secure.

What will we do with information provided in Customer Feedback Forms?
Feedback forms on the Registry website allow customers to provide valuable input into the future development of the site and to comment on the provision of services by the Registry.

The provision of personal details on feedback forms is optional.

The Registry may publish aggregated information about feedback on the site, to the extent that it does not identify or cannot be used to identify individual customers.

What can I do if I believe you have breached my privacy?
If you believe your rights to privacy have not been respected you can make a complaint to the NSW Privacy Commissioner.

Will this policy be updated over time?
Due to the developing nature of privacy principles for online communication, this policy may be modified or expanded in light of new developments or issues that may arise from time to time.

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