Tell us about it
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We want to hear how we can improve our service to you, and we welcome your feedback (good or bad) about our products and services.
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Please complete our online feedback form
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- Did we exceed your expectations?
- Do you have a suggestion or an innovative idea?
- Did we get it wrong? We will do our best to put things right.
How do I offer compliments, suggestions or complaints?
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feedback form
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Projects & Complaints Coordinator
NSW Registry of Births Deaths & Marriages
GPO Box 30 Sydney NSW 2001
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at any of our offices
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What is a complaint?
- You can complain when you are dissatisfied with a standard of product or service; cost and delivery issues; accessibility; website / call centre; or any aspect of our service.
What happens next?
- Your complaint will be acted on promptly. If there is an unreasonable delay in responding, it will be escalated to senior management.
- If we have got something wrong the cause will be found, and we will correct the problem, where possible.
Resolving Complaints
- We aim to respond by email, letter or telephone within one week. However, if the matter requires in-depth investigation you will be advised of progress and given an estimate of how long it will take.
What if I am not happy with the outcome?
- You are entitled to be provided with an opportunity to be heard, to be treated fairly, and to be given reasons for the outcome.
- If you are dissatisfied with the outcome you can request that it be reviewed by senior management. We anticipate that this should take no longer than three weeks.
- If you are still not satisfied, you have the option to refer your complaint to the Community Relations Unit of the Department of Attorney General & Justice.
They will ask for a report on the events that have given rise to the complaint and how the complaint was handled, and respond directly with you.
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