Please complete our online feedback form

• Did we exceed your expectations?
• Do you have a suggestion or an innovative idea?
• Did we get it wrong? We will do our best to put things right.

How do I offer compliments, suggestions or complaints?

What is a complaint?

• You can complain when you are dissatisfied with a standard of product or service; cost and delivery issues; accessibility; website / call centre; or any aspect of our service.

What happens next?

• Your complaint will be acted on promptly. If there is an unreasonable delay in responding, it will be escalated to senior management.
  
  
• If we have got something wrong the cause will be found, and we will correct the problem, where possible.

Resolving Complaints

• We aim to respond by email, letter or telephone within one week. However, if the matter requires in-depth investigation you will be advised of progress and given an estimate of how long it will take.

What if I am not happy with the outcome?

• You are entitled to be provided with an opportunity to be heard, to be treated fairly, and to be given reasons for the outcome.
  
  
• If you are dissatisfied with the outcome you can request that it be reviewed by senior management. We anticipate that this should take no longer than three weeks.
  
  
• If you are still not satisfied, you have the option to refer your complaint to the Community Relations Unit of the Department of Attorney General & Justice. They will ask for a report on the events that have given rise to the complaint and how the complaint was handled, and respond directly with you.

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